Terms and Conditions
Making your booking
You can make a reservation online using our secure booking service or email [email protected] We are delighted to accept deposit and balance payments by cheque made payable to Mrs Jill Hudson, or by BACS, whichever is easiest for you. We can accept card payments over the phone.
Confirming your booking by telephone or e-mail
A non-refundable deposit of £100 is required to confirm your booking. However, if you are booking within 6 weeks of your holiday start date, payment must be made in full at this time.
The balance of your holiday is due six weeks prior to your holiday commencing . Non payment of the final balance when it becomes due will constitute cancellation of your holiday and forfeiture of your deposit payment.
Your holiday cost
We don’t believe in “any hidden extras” so when booking your holiday, included in the price is electric, bed linen, towels, and VAT.
Your party must not exceed two adults. If you do then we can refuse to allow you to stay or make you leave before the end of your holiday. If this happens, we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies or compensation.
The property will be ready for you from 1500 on the day of your arrival and you will need to contact Jill, Julie or Richard to arrange collection of keys 24 hours prior to your stay. Please vacate the premises by 10.00 on the day of departure. In some instances we may be able to bring forward the arrival time or extend the departure time, so please just ask!
There is a free public car park 10 yards from the cottage based on a first come first served basis. The owners will not accept any responsibility for any damage made to vehicles or contents.
Care of the Premises
We very much want you to enjoy our cottage as if it was your own home, so in doing so, please may we ask you to treat it with respect and to leave it clean and tidy. We have a non-smoking policy and please let us know of any damage or breakages that may occur before your departure, so that we can replace/fix these items, prior to the next guests arriving. Any damage or breakages which are caused through neglect may be charged for and if so, we will advise you of these, within three days of your return.
Queries during your stay
Please just let us know immediately, if you have any issues or queries whilst staying with us, this way we can make sure that you are assisted promptly and you can get on with enjoying your holiday.
If you need to change your booking
Please advise ourselves as soon as, either by email [email protected] or by phone 01423 711597. If we are unable to make the change requested, a new holiday date may be booked and we will try and re-sell your original date, on your behalf, If successful, we will refund any monies paid by the new hirer to you, less your deposit, although this may not be the same amount that you originally paid. If unsuccessful, we are sorry that all monies paid will have to be forfeited.
Holiday Cancellation Cover
To give you extra peace of mind we suggest you take out adequate insurance protection for the length of your stay with us.
Compensation payments will not apply where we cannot fulfil our obligations due to circumstances beyond our control. This would mean any event we cannot foresee with all due care, for example; riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.
Please note that you are responsible for the cottage whilst on holiday, so please keep all furnishings and fittings, inside and outside the property in a comparable state of repair and condition as at the beginning of your stay. Breach of these conditions may result in us making an additional cleaning charge or making a claim against you as a result of any damage or loss. We would also ask you to not abuse the property, to show due consideration for other people and not to display rude, dangerous or offensive behaviour towards us, the owners or any other third party. Possession of the cottage can be refused or you can be asked to leave before the end of your stay. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to a refund of your holiday cost or compensation. It is your responsibility to check that the cottage meets your needs and we cannot be responsible for ensuring the cottage is entirely suitable for your needs. We cannot accept any bookings that are specified to be conditional upon fulfilment of a particular request. It is also your responsibility to notify us of any information regarding a problem or disability that may affect your holiday at the time of booking.
Please note that we shall have no liability for any death or personal injury unless it results from our negligence. Please take all necessary steps to safeguard your personal property. No liability is accepted by us, in respect of damage to, or loss of, such personal property except where the damage or loss is caused by our negligence.
For the purposes of the Data Protection Act 1998, we are the sole data controller of all personal data provided to us from customers and prospective customers. We will collect certain personal details from you including your name and address and credit/debit card details. For your holiday to be provided, we need to pass on your personal details to organisations that provide an element of your holiday, including where applicable, your credit/debit card company or bank. We would like to store and use your personal details for future marketing purposes This would cover sending a brochure or details of promotions to you. We may make contact with you by e-mail, post, or telephone for the purposes set out in this clause for a period of 6 years after the end date of the holiday rental. If you do not wish to receive any or all of the communications set out in this clause, please let us know by telephone, letter or email. We assume that you do not object to being communicated with unless we receive notice. Except where expressly permitted by the Data Protection Act 1998, we will only deal with the personal details you give as set out above. We have appropriate security measures in place to protect this information.